Overview
LucidoVault("we", "us") operates a prompt library and subscription service. This policy explains what information we collect, why we collect it, and the choices you have.
Information we collect
- Account data: name, email address, and password (stored hashed) when you register.
- Usage data: saved prompts, preview counts, subscription status, and basic product interactions.
- Payment data: processed by Paddle, our payment provider. We do not store full card numbers on our servers.
- Contact messages: information you submit through our contact form (name, email, subject, message).
- Technical data: standard server logs such as IP address, browser type, and timestamps for security and reliability.
How we use your information
- Provide and maintain your account and library access.
- Process subscriptions, invoices, and billing support through Paddle.
- Respond to support requests and contact form submissions.
- Improve product quality, fix bugs, and prevent abuse.
- Send essential service emails (account, billing, security). We do not sell your personal data.
Data sharing
We share data only with service providers needed to run LucidoVault, including:
- Paddle — subscription checkout and billing.
- MongoDB Atlas (or your configured database host) — application data storage.
- Hosting providers — to serve the website and API.
We may disclose information if required by law or to protect users and the service from fraud or abuse.
Retention
We keep account and subscription records while your account is active and for a reasonable period afterward for legal, tax, and support purposes. Contact form messages are retained so our team can respond and maintain support history.
Your choices
- Update your name and email from your account settings where available.
- Cancel Pro anytime through the billing portal — access continues until the end of the paid period.
- Request account deletion or data export by contacting us.
Security
We use industry-standard measures including encrypted connections (HTTPS), hashed passwords, and access controls on admin tools. No method of transmission or storage is 100% secure, but we work to protect your data responsibly.
Children
LucidoVault is not intended for users under 16. We do not knowingly collect personal information from children.
Changes
We may update this policy from time to time. Material changes will be reflected on this page with an updated date.
Contact
Questions about privacy? Use our contact form or email the address listed on that page.